Before purchase
Customers should review the product description, delivery method and the R600 once-off price before paying. Questions should be raised before an order is confirmed.
Digital products and services
Because digital access, downloads or custom work may be supplied or begin promptly, refunds are not automatically available after delivery or work has started, except where required by applicable law.
Eligible requests
A refund may be considered where the wrong item was supplied, paid access was not delivered, agreed work did not begin, or a verified technical defect prevents the product from meeting its documented requirements and cannot be resolved.
Non-refundable situations
- Completed work or delivered items that match the agreed scope.
- Incompatible equipment or third-party systems not disclosed before purchase.
- Failure to follow setup instructions or misuse of the service.
- Change of mind after digital delivery or custom work has started, where law permits.
Request process
Submit a request through the Contact page with the order reference, service, payment date and clear reason. Approved refunds are returned to the original payment method within the processing period communicated after review.