Return window
You may request a return within 7 days of receiving your clothing order. Contact our customer support with your order reference and the reason for the return before sending anything back.
Condition of returned items
Items must be unworn, unwashed, undamaged and returned with any tags still attached. Items that have been worn cannot be returned unless they are faulty.
Faulty or incorrect items
If an item arrives faulty, damaged in transit, or is not the item or size you ordered, contact us as soon as possible. We will arrange a replacement, an exchange or a full refund including the delivery fee, at no cost to you.
Size exchanges
If a size does not fit, we will exchange it for a different size in the same item where that size is available. Return delivery costs for a size exchange are the customer's responsibility unless we sent the wrong size.
Refunds
Approved refunds are paid back to the original payment method used at checkout. Refunds are processed within 5–10 business days after we receive and inspect the returned item. The original delivery fee is only refunded where the item was faulty or incorrect.
Non-refundable situations
We cannot refund items that have been worn, washed, altered or damaged after delivery, or returns requested after the 7-day window, except where South African consumer law requires otherwise.
How to request a return or refund
Email or WhatsApp our customer support with your order reference, the item concerned and clear photos where the item is faulty or incorrect. We confirm the return address and next steps in writing before you send the item back. Delivery normally takes 2–5 business days, so please allow for the parcel to arrive before opening a return request.